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Terms of Services

Company President  
Address Akiba CO Building Sotokanda 3-16-12 Chiyoda, Tokyo 101-0021
Telephone 0120-915-391
Fax ---
Product Quantity All merchandise is produced after the order reception period has closed.
In the event of a product re-release, production time will be required.
Not all products will be re-released.
All products will be limited by individual purchase. Any order found to be exceeding this limit will be canceled.
Shipment Product shipment will depend on the scheduled production and release dates of each item. Please see the relevant product information page for details.
Payment Method Credit Cards (JCB, Visa, MasterCard), PayPal
Payment Deadline Payment processed automatically when items are in stock.
Product Defects Only defective products are eligible for exchange.
Please note that we do not offer exchanges or replacements for any other reason, including but not limited to damaged packaging.
Products Figures, sundries


Privacy Policy

All personal information will be used by Good Smile Company only for the purposes in which they have been provided, and will not be revealed to any third parties unless agreed upon by the customer.

(Personal Information)

Personal information is defined as any information relating to the customer, such as names, birthdates, sex, telephone numbers, email addresses, occupations, etc.

(Collection and Use of Personal Information)

Good Smile Company will collect and use the personal information received by its customers for the following reasons detailed below.

  • Delivering goods ordered from the company.
  • Notifying customers of new products or information.
  • Contacting customers relating to queries, confirmation or general service-related items.

(Third Companies)

Good Smile Company will not relay personal information to any third party unless it is called through by law or previously agreed upon with the customer.


In order to provide certain services, certain information will need to be provided to outside of the company. The trustees with whom the information is shared with will be carefully monitored by Good Smile Company.

(Personal Information Management)

In order to prevent any information leakages, losses or damage, a manager is placed in charge of all personal information and will work to keep all stored information safe, as well as store any new information safely.

(Removal or Editing of Information)

Good Smile Company will be happy to change, confirm or remove any personal information provided the owner of the information is able to prove his identity.

(Security Key Information)

Good Smile Company protects your information by making use of encryption to secure any personal information you send online.


This website is managed and provided by Good smile company. Before using this site or its services, please read and make sure you understand the following precautions. Please note that our terms of service are subject to change without warning.
(Regarding Minors Using Our Online Shop Services)

Minors may only use our online shop with the consent a parent or guardian. Any purchases made by a minor will be assumed to be under adult supervision. The TOON WORKSHOP makes no guarantee that the content provided within our services is appropriate for minors.